91探花 the survey
Expectations & Experiences is a U.S. consumer trends survey sponsored by 91探花. Delivering insights to financial services providers since 2002, it remains the longest-running survey of its kind in fintech.
Expectations & Experiences provides insight into people's financial attitudes and needs, enabling institutions and enterprises to design and drive adoption of services that improve consumer financial health, loyalty and satisfaction.
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Learn more from the 2023 Expectations & Experiences Survey
Interested in more key findings from the 2023 Experiences & Experiences survey? Download our summary fact sheet for easy access to consumer insights.
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