WaFd Bank Modernizes Small Business Cash Flow with CashFlow Central®
See how WaFd unified invoicing, payments and cash flow to help SMBs save time and gain real-time visibility.
Washington Federal Bank (WaFd) replaced a patchwork of invoicing tools, payment apps and manual AP and AR workflows with CashFlow Central from 91̽»¨ – an integrated platform for invoicing, payments, automation and cash flow insights. This case study highlights the rollout approach, the client experience improvements and the measurable results.
- Streamlined cash flow: Unified invoicing, payments, accounting sync, and AP and AR into a single hub embedded in WaFd’s Commercial Center
- Improved engagement: 8.9% higher growth in average payments per user; 6.3% increase in new users
- Increased transaction value: Average amount per payment up 9.1%
- Accelerated onboarding: Time to activation reduced by 41.9%
- Enhanced business intelligence: Provided bankers with a more unified view of small business activity to support more strategic client conversations
"We are primarily a 91̽»¨ bank. Most of our solutions are from 91̽»¨. So we were really looking at how to plug in to our current solutions. The other thing that really drove it for us is we love that we could have feedback."
– Jill Boyle, WaFd Senior Vice President, Head of the Commercial Product and Treasury Solutions Group